Policies  

RETURN POLICY:

If you receive a package that appears to have been damaged in shipping, please be sure the driver notes this, and contact us immediately. Save the merchandise in the original box so a claim can be filed with the shipping company. We will replace your damaged merchandise as soon as possible.

For all other considerations, please contact our sales office at (619) 423-8200 within 7 days of receipt of your package so that we can resolve any problems or questions you may have.

SECURITY & PRIVACY POLICY:

Safe transactions and the protection of your privacy while using our website are among our top priorities. To help you understand our commitment to security and privacy, we've explained our policy in detail below.

Secure Shopping

Our website uses GoDaddy.com Turbo SSL®, a leading provider of Internet protection services, including digital certification, to secure every transaction. Your order information, for anyone other than Faust Sandcastings or our sales office, is encrypted with Secure Sockets Layer (SSL) technology, which makes it impossible for others to view or decode your private information.

COLLECTION & USE OF INFORMATION:

No Third-Party Use of Your Information

Faust Sandcastings does not sell, trade, or rent your personal information to any third party.

Credit Card

Your credit card information is transmitted via encrypted code, as described in the Secure Shopping paragraph above.

For customer service inquiries, please contact our sales office at:

Email: customercare@faustsandcastings.com

or

Your Consent

By shopping at our website, you consent to the use of your personal information by Faust Sandcastings in the manner specified in our privacy policy. However, we have the option to change, modify, or add to the terms and conditions of the privacy policy at anytime.